Community on the Go
Designing connection into virtual events
CMU Interaction Design Studio · 2020
Role
Design Lead
Team
4 Designers
Client
Kelly Strayhorn Theater
User-Centered Research & Evaluation, CMU
Timeline
3 Months, 2020
Focus
UX research · Product design · Prototyping

Summary

A research-led concept exploring how virtual events could create stronger connections between audiences and hosts during the shift to virtual programming.

The Challenge

Virtual events solved the problem of access, but they often lacked the social connection of attending an event in person.

What I Did

I conducted contextual interviews with audience members and event hosts, synthesized findings into opportunity areas, explored concepts through speed dating and prototyping, and tested the resulting experience with users.

The Design

The Outcome

The final concept connected audiences and hosts through event-specific interactions designed to encourage participation before, during, and after an event.

Reflection

A strong virtual experience shouldn't simply reproduce the physical event online—it should take advantage of the affordances of the new medium.

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